PDF download writeback error

Incident Report for HotDoc

Resolved

This incident has been resolved and all affected write backs have been retried successfully.

Posted Jan 18, 2024 - 15:41 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.

We will batch re-try all affected write backs over the next hour and monitor from here.

Posted Jan 18, 2024 - 13:39 AEDT

Identified

We have recently experienced an issue with PDF downloads across HotDoc services such as Forms, Bulk billing consent and Recalls writing back to your clinical software.

We are currently looking to a resolution and will provide an update shortly.

Posted Jan 18, 2024 - 11:47 AEDT

This incident affected: Practices (Connector, Dashboard, Integrations).