All Systems Operational
hotdoc.com.au Operational
90 days ago
100.0 % uptime
Today
Practices Operational
90 days ago
100.0 % uptime
Today
Sidebar Operational
90 days ago
100.0 % uptime
Today
Kiosk Operational
90 days ago
100.0 % uptime
Today
Connector Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
Other Services Operational
AWS apigateway-ap-southeast-2 Operational
AWS autoscaling-ap-southeast-2 Operational
AWS ecr-ap-southeast-2 Operational
AWS eks-ap-southeast-2 Operational
AWS elasticache-ap-southeast-2 Operational
AWS guardduty-ap-southeast-2 Operational
AWS lambda-ap-southeast-2 Operational
AWS rds-ap-southeast-2 Operational
AWS s3-ap-southeast-2 Operational
AWS secretsmanager-ap-southeast-2 Operational
AWS securityhub-ap-southeast-2 Operational
AWS sns-ap-southeast-2 Operational
AWS sqs-ap-southeast-2 Operational
AWS sso-ap-southeast-2 Operational
AWS transfer-ap-southeast-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 27, 2024

No incidents reported today.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

No incidents reported.

May 23, 2024

No incidents reported.

May 22, 2024
Resolved - Thank you for your patience while we resolve this delay. All latencies in processing requests are now restored to normal function.
May 22, 14:11 AEST
Monitoring - We are currently investigating an issue causing delays in processing actions on HotDoc's platform.

Requests put through between 9am-11am AEST for Results, Recalls, Correspondences, Invoices + Invoice Items and Patient arrivals may be experiencing a delay of up to 1 hour in processing. Any requests for the above nature past 11am AEST will be processing as normal.

We have scaled up our processing to send through these requests.

We will provide an update within the next hour on our progress in investigation and apologise for any delays in the meantime.

May 22, 11:17 AEST
May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024
Resolved - Thank you for your patience while we resolve this issue. We have been able to work with Genie and can now confirm that processing delay has been resolved.
May 16, 09:06 AEST
Identified - We have identified a processing delay for Specialist bookings. Currently we are seeing a delay of up to 3 hours. We are working with Genie Solutions to investigate this issue. We will update with further information soon.
May 15, 15:32 AEST
May 15, 2024
May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.