All Systems Operational

Uptime over the past 90 days. View historical uptime.
hotdoc.com.au Operational
90 days ago
100.0 % uptime
Today
Practices Operational
90 days ago
100.0 % uptime
Today
Sidebar Operational
90 days ago
100.0 % uptime
Today
Kiosk Operational
90 days ago
100.0 % uptime
Today
Connector Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
Other Services Operational
AWS apigateway-ap-southeast-2 Operational
AWS autoscaling-ap-southeast-2 Operational
AWS ecr-ap-southeast-2 Operational
AWS eks-ap-southeast-2 Operational
AWS elasticache-ap-southeast-2 Operational
AWS guardduty-ap-southeast-2 Operational
AWS lambda-ap-southeast-2 Operational
AWS rds-ap-southeast-2 Operational
AWS s3-ap-southeast-2 Operational
AWS secretsmanager-ap-southeast-2 Operational
AWS securityhub-ap-southeast-2 Operational
AWS sns-ap-southeast-2 Operational
AWS sqs-ap-southeast-2 Operational
AWS sso-ap-southeast-2 Operational
AWS transfer-ap-southeast-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 30, 2026

No incidents reported today.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026
Degraded performance impacting Payment collection.
Resolved - We can confirm that this issue is now resolved. Both the Payments feature and Telehealth On Demand are back online now.
May 18, 16:24 AEST
Monitoring - We have now deployed a fix to address the payments collections processing delays. We are now monitoring the result of the fix.

Telehealth On Demand is back online now.
May 18, 15:53 AEST
Investigating - We are currently investigating an issue causing degraded performance across the HotDoc platform. And we're aware that is impacting the ability to take payments for patient appointments with payment collection potentially delayed.

As a result of this issue, it is impacting Telehealth On-Demand (TOD) appointments are also failing. As a result we have temporarily disabled TOD appointments.

Our engineering team is actively working on a resolution.

We will provide further updates as our investigation progresses.
May 18, 12:31 AEST
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

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