All Systems Operational
Uptime over the past 90 days. View historical uptime.
hotdoc.com.au Operational
90 days ago
99.98 % uptime
Today
Practices Operational
90 days ago
100.0 % uptime
Today
Sidebar Operational
90 days ago
100.0 % uptime
Today
Kiosk Operational
90 days ago
100.0 % uptime
Today
Connector Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
Other Services Operational
AWS apigateway-ap-southeast-2 Operational
AWS autoscaling-ap-southeast-2 Operational
AWS ecr-ap-southeast-2 Operational
AWS eks-ap-southeast-2 Operational
AWS elasticache-ap-southeast-2 Operational
AWS guardduty-ap-southeast-2 Operational
AWS lambda-ap-southeast-2 Operational
AWS rds-ap-southeast-2 Operational
AWS s3-ap-southeast-2 Operational
AWS secretsmanager-ap-southeast-2 Operational
AWS securityhub-ap-southeast-2 Operational
AWS sns-ap-southeast-2 Operational
AWS sqs-ap-southeast-2 Operational
AWS sso-ap-southeast-2 Operational
AWS transfer-ap-southeast-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 19, 2024

No incidents reported today.

Apr 18, 2024
Service Disruption
Resolved - We've worked on a solution to help resolve this matter. Please see our helpful step-by-step instructions to follow on your Database server: https://support.hotdoc.com.au/hc/en-gb/articles/9557690777871-Why-does-my-Sidebar-give-me-the-error-Failed-to-Authenticate-Connector
Apr 18, 18:16 AEST
Monitoring - We’ve identified that the issue is related to practices using ESET as their Security Application, we’re working on getting helpful documentation together for practices to add an exemption, we’ll be sending this out shortly.
Apr 18, 16:25 AEST
Identified - At 9:00 am today we identified a small percentage of HotDoc Customers who can no longer log into the sidebar. The connection between HotDoc and their practice management system is currently down.

Our team are currently working to identify the cause of this disruption to implement a solution.
Apr 18, 11:48 AEST
Apr 17, 2024
SMS Service Disruption
Resolved - This incident has been resolved.
Apr 17, 11:07 AEST
Monitoring - We've identified an issue affecting the delivery of SMS's to mobile numbers that are currently on the Telstra network which had previously been ported from a different network by the end user.

This impacted the delivery of SMS's to some mobile numbers.

The problem has been mitigated and SMSs are now being delivered to all mobile numbers as expected. We are continuing to work with third parties to fully resolve the issue.
Apr 16, 12:44 AEST
Apr 16, 2024
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

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