All Systems Operational

Uptime over the past 90 days. View historical uptime.
hotdoc.com.au Operational
90 days ago
100.0 % uptime
Today
Practices Operational
90 days ago
100.0 % uptime
Today
Sidebar Operational
90 days ago
100.0 % uptime
Today
Kiosk Operational
90 days ago
100.0 % uptime
Today
Connector Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
Other Services Operational
AWS apigateway-ap-southeast-2 Operational
AWS autoscaling-ap-southeast-2 Operational
AWS ecr-ap-southeast-2 Operational
AWS eks-ap-southeast-2 Operational
AWS elasticache-ap-southeast-2 Operational
AWS guardduty-ap-southeast-2 Operational
AWS lambda-ap-southeast-2 Operational
AWS rds-ap-southeast-2 Operational
AWS s3-ap-southeast-2 Operational
AWS secretsmanager-ap-southeast-2 Operational
AWS securityhub-ap-southeast-2 Operational
AWS sns-ap-southeast-2 Operational
AWS sqs-ap-southeast-2 Operational
AWS sso-ap-southeast-2 Operational
AWS transfer-ap-southeast-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 15, 2026

No incidents reported today.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026
Syncing Issues affecting Partial Patient Matches
Resolved - A fix has now been deployed to all affected customers and partial match functionality is restored.

Thank you for your patience while we resolved this issue.
May 7, 10:04 AEST
Identified - We are currently aware of an issue impacting Best Practice (BP) customers that have completed the May BP update. Customers are experiencing failures with partial patient matching during the booking process (e.g. existing patients being registered as new, or vice versa).

Our engineering team has identified the cause and is in the process of deploying a fix to affected clinics. In the meantime, affected clinics may need to enter those bookings sent to the sidebar manually.
May 6, 11:38 AEST
May 6, 2026
Kiosk Check-In Not Working
Resolved - We can confirm that this issue has now been resolved and functionality for Kiosk Check-in should be back to normal.
May 6, 13:26 AEST
Update - We are continuing to investigate this issue.
May 6, 13:26 AEST
Investigating - We are currently aware of a issue affecting all clinics using both Kiosk and Best Practice who are currently experiencing an issue where kiosk check-in fails, leaving patients stuck on the "Please go see reception" screen.

Engineering has confirmed this is related to the May BP Update.

Our team is working to resolve these issues as a priority and will provide further updates as they become available.
May 6, 11:49 AEST
May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

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