Delays in Specialist bookings

Incident Report for HotDoc

Resolved

Thank you for your patience while we resolve this issue. We have been able to work with Genie and can now confirm that processing delay has been resolved. Online bookings for all Genie clinics have now been re-enabled.

Posted Jun 07, 2024 - 15:29 AEST

Identified

We have identified an issue in processing times for Genie Solutions customers, resulting in a delay to Specialist Bookings. We are currently partnering with Genie Support to investigate the cause of the delay. For now all Genie clinics using HotDoc have online bookings temporarily disabled.

Posted Jun 07, 2024 - 13:58 AEST

This incident affected: hotdoc.com.au.